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Genesys Partner Directory
Partner Profile - Accenture
 Web Site: http://www.accenture.com
Corporate Headquarters: 161 North Clark Street Chicago, IL 60601 United States Contact Us Partner Tier: Global Partner Type: System Integrators (SIs), Value Added Reseller (VAR) Partner Awards: 2009 - Portugal Partner of the Year 2009 - Italy Partner of the Year 2008 - Italy Partner of the Year 2007 - Worldwide Partner of the Year 2007 - Italy Partner of the Year 2006 - Worldwide Partner of the Year Partner Documents & Other Resources: - Partnership Brochure - New York NYC 311 - Citizen Contact Center - Claims Management Solution - Claim Management: Whitepaper |
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"Our alliance with Genesys provides customers differentiation and business value by leveraging powerful contact center technologies that can help personalize customer experiences, reduce costs, and increase revenues." " Woody Driggs Global Managing Director, Accenture’s CRM Service Line About Accenture Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. With more than 181,000 people serving clients in over 120 countries, the company generated net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008. Genesys Relationship Genesys and Accenture have joined forces to help reshape the ways companies deliver the customer experience. Genesys and Accenture's jointly integrated solutions enable organizations to manage the complexity and cost of interacting with their customers via multiple channels. Genesys provides the customer-enabling contact center software and Accenture integrates the solution within complex customer contact environments. Accenture holds the highest level of teaming possible with Genesys. Through this relationship, Accenture and Genesys deliver comprehensive customer-centric solutions to our clients' complex business challenges. The Genesys relationship is worldwide, covering EMEA, APAC and Americas. Company Specialization - Government. Meet the needs of state and local governments: Provide CRM solutions to reduce operational costs and implementation risk - Financial Services. Provide blueprint and technology components to create a differentiated customer experience across all channels - Communications & High Tech. Deliver unique, proprietary assets such as Accenture Communication Solutions which help shorten delivery times, reduce uncertainty and accelerate benefits Americas Genesys Certified Professionals 1 - GCP v7 (System Consultant, Inbound Voice) EMEA Genesys Certified Professionals 3 - GCP v7 (System Consultant, Inbound Voice) (Note: Only certifications gained in the last 3 years are included in the listing) |
Genesys makes no warranties, whether express, implied or statutory with respect to the information provided on this web page (including without limitation, the completeness and/or accuracy of the information) (collectively "partner information"), and Genesys expressly disclaims any implied warranties of merchantability/ merchantable quality or fitness for a particular purpose. The partner profiled on this web page is solely responsible and liable for the partner information. If the reader has questions pertaining to the partner information, the reader is advised to contact the partner via the contact information provided by partner on this web page.
