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Partner Profile - IBM
 Web Site: http://www.ibm.com
Corporate Headquarters: 1 New Orchard Road Armonk, NY 10504-1722 United States Partner Tier: Global Partner Type: System Integrators (SIs), Value Added Reseller (VAR), OEM (Inbound) Partner Awards: 2008 - Middle East & Balkans Partner of the Year 2005 - EMEA Account of Excellence 2004 - Americas Partner of the Year Partner Documents & Other Resources: - Sametime Brochure: Real-time Enterprise Collaboration for Customer Service - Alliance Information - IBM Filenet with Genesys CIM Integrates Front & Back Office operations (Flash) - IBM and Genesys Industry Solutions (Flash value overviews) - Genesys and IBM Partnership Profile - Analytics Optimized Routing |
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About IBM IBM is a leading global provider of customer service solutions dedicated to every client’s success and innovation that matters. IBM voice (speech), middleware and technology platforms compliment the leading customer interaction software from Genesys to increase customer satisfaction, agent productivity, operational efficiency and revenues.In addition, the broad expertise of IBM Global Services and unique Contact Center Optimization Methodology compliments the domain expertise of Genesys to reduce risk and time to benefit. Genesys Relationship Together IBM and Genesys offer proven customer service innovation solutions that enable enterprises and governments to deliver service through the preferred channel; phone, e-mail, web SMS or fax.These flexible solutions integrate with existing systems to provide real-time personalization, natural language voice, speaker verification, outbound communication, workforce management and business process management.IBM’s Contact Center Optimization Methodology leverages these capabilities to lift your service to new levels while reducing costs by eliminating silos, improving productivity and prioritizing tasks. Americas Genesys Certified Professionals 5 - GCP v7 (System Consultant, Inbound Voice) 2 - GCP v7 (Developer, Inbound Voice Routing) 1 - GCP v7 (System Consultant GVP Enterprise Edition) EMEA Genesys Certified Professionals 7 - GCP v7 (System Consultant, Inbound Voice) Asia Pacific Genesys Certified Professionals 4 - GCP v7 (System Consultant, Inbound Voice) (Note: Only certifications gained in the last 3 years are included in the listing) |
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