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Genesys Partner Directory
Partner Profile - Aria Solutions
 Web Site: http://www.ariasolutions.com/
Corporate Headquarters: Suite 340, 525 - 28th Street SE Calgary, AB T2A 6W9 Canada Contact Us Partner Tier: Strategic Partner Type: Independent Software Vendors (ISVs), System Integrators (SIs), Value Added Reseller (VAR), OEM (Inbound) Partner Awards: 2008 - North America Customer Excellence Award 2007 - North America Up and Coming Partner of the Year 2006 - North America Developer Partner of the Year Partner Documents & Other Resources: Gold Partner Fact Sheet Gold Audit Details Partnership Brochure
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About Aria Solutions Aria Solutions is a leader in customer care operations, offering CIMplicity™ services and products that complement the entire suite of Genesys offerings. We simplify the orchestration of interactions and complex processes for our clients and deliver comprehensive solutions that deliver results. We have completed over 600 projects for firms in the United States, Canada and world-wide. Our expertise spans virtually all industries, including banking, insurance, telecom, cable, manufacturing, hi-tech, education, retail and government. Aria was founded in 1996 and employs over 50 people. Genesys Relationship Aria is a Genesys Gold Certified Suite Partner and we are a reseller, systems integrator, ISV and OEM software provider to Genesys. We have been a Genesys partner since 1996 and have one of the strongest and largest technical teams in the industry for implementing and supporting Genesys software. Company Specialization Aria Solutions provides expert business and technical consulting, as well as complete 24/7 support and maintenance for the entire Genesys suite.Also available is a service called CIMplicity Care that includes custom application support, proactive monitoring and calling, prevention and optimization Aria also offers a sophisticated agent desktop, a unique analytics and simulation framework, flexible adapter technology for many CRM and WFM interfaces and a complete SIP solution and endpoint. Americas Genesys Certified Professionals 6 - GCP v7 (System Consultant, Inbound Voice) 4 - GCP v7 (Developer, Inbound Voice Routing) 1 - GCP v7 (System Consultant GVP Enterprise Edition) 1 - GCP v7 (CVP 2008) 3 - GCP v7 (System Consultant, Workforce Management) (Note: Only certifications gained in the last 3 years are included in the listing) |
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