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Partner Profile - LBi Software Engineering
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Web Site:
http://www.lbisoftware.com
| Main Phone: | 516-921-1500 |
| Fax: | 516-921-1897 |
Corporate Headquarters:
7600 Jericho Turnpike
Woodbury,
NY
11797
United States
Email Contact:
mdenezzo@lbisoftware.com
Partner Tier: Advanced
Partner Type:
System Integrators (SIs)
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"The key component of this partnership is based on ‘quality of service’ that we provide to our clients.After extensive research and a review of Gartner’s magic quadrant for IVR/CTI vendors, we determined Genesys was the natural choice. Having implemented dozens of successful IVR applications, many with CTI capability, we are now in a position to provide a total solution with seamless integration for our clients."
Richard Teed
President
About LBi Software Engineering
LBi has over fifteen (15) years of experience with call center technology. We have successfully delivered dozens of IVR applications, integrating many of them with CTI functionality.
Genesys Relationship
LBi can now deliver an IVR platform with either packaged IVR applications or a complete customized solution. Speech recognition & verification technologies along with email confirmation & notification can be built into the Voice User Interface.
What differentiates LBi Software Engineering?
1. Our IVR applications - Absent Minder (Absence Reporting and Notification Service), First Impressions (Directing Calls With Speech Recognition), and Caller Surveys.
2. Our Legacy IVR platform conversion team - Periphonics and the ReProduce productivity tool, and the development of a similar tool for Intervoice's Invision.
3. Implemented Speaker Verification application.
4. Experience with Enterprise HR software (Oracle, PeopleSoft, JD Edwards).
Company Specialization
1. IVR & CTI expertise since 1992:
Platforms – Genesys, VoiceGenie, Periphonics & Intervoice.
VoiceXML – VXML 2.0+ including OpenVXI.
Nuance – Speech Recognition, Text-to-Speech, Speaker Verification.
Persay - Speaker Verification.
Invores – Express 2.0 and Reproduce Tool.
2. Professional Services (custom IVR and Web application development).
3. HR Applications:
a. Help Desk.
b. Employee Self-Service Portal.
c. Enrollment of Employee Benefits.
d. Attendance and absence tracking.
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Genesys makes no warranties, whether express, implied or statutory with respect to the information provided on this web page (including without limitation, the completeness and/or accuracy of the information) (collectively "partner information"), and Genesys expressly disclaims any implied warranties of merchantability/ merchantable quality or fitness for a particular purpose. The partner profiled on this web page is solely responsible and liable for the partner information. If the reader has questions pertaining to the partner information, the reader is advised to contact the partner via the contact information provided by partner on this web page.
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