The World's №1
Contact Center Software
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In 2009 Genesys recognized the top partners in each region for their 2008 performance - this page lists those winners. More detail on the awards achieved can be found by clicking through to the partner's profile.
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Alcatel-Lucent
Alcatel-Lucent provides innovative solutions that enable service providers, enterprises and governments worldwide to deliver voice, data and video communication services to end users.Genesys and Alcatel-Lucent provide a portafolio of joint solutions to address the needs of the Contact Center Market.
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Aria Solutions
Aria Solutions provides turnkey solutions for contact centers based on the entire suite of Genesys products.We have completed over 500 projects for firms in the United States, Canada and many other regions of the world.Our expertise spans many industries such as banking, insurance, telecom, cable, manufacturing, hi-tech, education, retail and government.The company was founded in 1996 and employs over 50 people.
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AT&T
AT&T Inc. is the largest communications holding company in the United States and worldwide, by revenue. Operating globally under the AT&T brand, AT&T is recognized as the leading worldwide provider of IP-based communications services to businesses and the leading U.S. provider of wireless, high speed Internet access, local and long distance voice, and directory publishing and advertising services.
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e-contact
E-contact is a company specialized in integrating technology for telecommunication projects that started its operation in December 1999, with national capitals, the same date that have seen the growth of the company by over 300%, adding more and better facilities to their clients.
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Echopass
Echopass Corporation is the #1 provider of hosted contact center solutions to the Fortune 500, delivered through its unique EchoSystem Service Integration Platform. Only Echopass delivers the promise of on-demand, always on, guaranteed, and end-to-end solutions that are both affordable and fully integrated with client's existing customer contact applications and voice or data technologies. Echopass is SAS70 certified, HIPAA compliant, fully redundant to insure always-on service reliability, and backed by the industry's highest SLAs.
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Voxify
Voxify enables contact centers to offer self-service for customer phone calls. Voxify Automated Agents are speech applications that offer the lowest risk to deployment and a rapid return on investment. Built from industry-specific templates and patented conversational models, Voxify Automated Agents allow callers to speak naturally – resulting in the best customer service. Voxify offers managed service for both hosted & premise-based deployments.
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Wittel
Wittel is a Company committed to offering consistent solutions totally tailored to its clients" needs. Consistent solutions are the product of the mastery of sundry technologies, of qualified support and dedicated client service. In every integrated project, our Professional Services Team gets fully involved into our clients" prerequisites, taking on full responsibility in every phase throughout the entire project.
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Working Solutions
Since 1996, Working Solutions has helped corporations control costs while improving the customer experience. Working Solutions partners with forward-thinking companies that understand the value of aligning the contact center with the organization’s objectives. A pioneer in the virtual call center industry, Working Solutions, along with affiliate companies WS Live and WS iNet, continues to be the industry leaders with experienced agents, proven technology, and comprehensive processes. For more information, visit www.workingsolutions.com.
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Accenture
Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. With more than 181,000 people serving clients in over 120 countries, the company generated net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008.
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Alcatel-Lucent
Alcatel-Lucent provides innovative solutions that enable service providers, enterprises and governments worldwide to deliver voice, data and video communication services to end users.Genesys and Alcatel-Lucent provide a portafolio of joint solutions to address the needs of the Contact Center Market.
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Capgemini Europe
We are, above all, a people company—over 80,000 people in North America, Europe, and the Asia Pacific region. Management and support roles aside, our employees are grouped into four major disciplines, each of which is governed by its specific economic rules, and managed with its own profit.
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Deloitte
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IBM
IBM is a leading global provider of customer service solutions dedicated to every client’s success and innovation that matters. IBM voice (speech), middleware and technology platforms compliment the leading customer interaction software from Genesys to increase customer satisfaction, agent productivity, operational efficiency and revenues.In addition, the broad expertise of IBM Global Services and unique Contact Center Optimization Methodology compliments the domain expertise of Genesys to reduce risk and time to benefit.
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Ideal Systems
Our mission is to provide consultancy in the set-up of state-of-the-art call centers and customer contact centers, focusing on meeting the client's expectations. We are a vendor and product independent company, guaranteeing our customers an objective and honest service.
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Intelleca
Intelleca formed in 1998 as an IT and Telecoms Solutions provider. Intelleca’s aim is to be relevant and differentiated in all spheres of business in which we are active.
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NextiraOne
Headquartered in Paris and with a direct sales and service presence in 17 European countries, NextiraOneis the Europe’s leading expert in communications services. NextiraOne works closely with their customers to create innovative solutions that go beyond technology to deliver measurable business value. They provide best-in-class technologies from leading partners including Alcatel-Lucent and Genesys.
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ProtoCall One Ltd. (PC1)
ProtoCall One is a systems integrator and solution provider focused purely on contact centres. We have helped contact centres of different sizes, in different industries, facing different challenges, to successfully implement technology solutions that address their business needs.
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Siemens
Siemens Communications, Inc. and its affiliate, Siemens Enterprise Communications GmbH & Co. KG, both which are wholly owned subsidiaries of Siemens AG, one of the largest global electronics and engineering companies with reported worldwide sales of $107.4 billion in 2006.Siemens is one of the world's leading vendors of Open Communications solutions for enterprises of all sizes, enabling business processes to be more productive, faster and more secure - with any device, network or information technology infrastructure.Siemens is redefining the benefits of Communication over IP delivery systems and services for very large enterprises through the open, IT-based, unified communications HiPath 8000 platform.
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Telefonica Spain
Telefónica is a world leader in the telecommunication sector, with presence in Europe, Africa and Latin America. As of March 2007, Telefónica had 206.6 million customers.
Telefónica is an integrated carrier with one the largest market shares outside of its original market and is the leading carrier in the Spanish-Portuguese speaking market. Thanks to this, it is on its way to becoming the leader among multi-service and multi-domestic providers.
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TeliaSonera
TeliaSonera offers your company the complete Genesys experience. We are the first Genesys Gold Suite Certified Partner in the Nordic countries and we can assist your company with all your Genesys needs. We have more than 15 years of experience implementing Genesys solutions for a wide variety of customers, both large and small. TeliaSonera also offers state-of-the-art developed software that enhances the Genesys Suite experience, such as the Agent Interaction Suite, a fully powered agent desktop system that combines an incredible ease of use for the agents with the latest in web application technology.
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Alcatel-Lucent
Alcatel-Lucent provides innovative solutions that enable service providers, enterprises and governments worldwide to deliver voice, data and video communication services to end users.Genesys and Alcatel-Lucent provide a portafolio of joint solutions to address the needs of the Contact Center Market.
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eSoon International Inc.
eSOON is the number one contact center solution provider in Greater China with more than 350 enterprise customers served by 270 employees located in 14 regional offices, and has achieved a solid annual business growth rate of 40%. Outside China, eSOON operates in Europe via our Rotterdam, Netherlands office, and we plan to set up offices in North America, Japan, and other Asia Pacific countries over the next twelve months.
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Global Speech Networks
Global Speech Networks (GSN) was established in 2001 with a vision to deliver innovative and business focused customer service technologies. Since then, GSN has become Australia’s leader in hosted contact centre technologies, providing many of Australia’s leading companies with premium contact centre technology on a service subscription basis.
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NEC
The NEC Group works to improve profitability through sound business activities and to achieve dynamic development so as to benefit society. To this end, the Group is aware of the need to enhance its corporate value not only by observing all relevant laws and regulations, but also by fulfilling its social responsibilities as a good corporate citizen.
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NEC Australia Pty Ltd
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Wipro Infotech
Wipro Infotech is the leading strategic IT partner for companies across India, the Middle East and Asia-Pacific - offering integrated IT solutions. We plan, deploy, sustain and maintain your IT lifecycle through our total outsourcing, consulting services, business solutions and professional services. Wipro Infotech helps you drive momentum in your organisation - no matter what domain you are in.
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